Terms & Conditions
Call 1-800-862-9738 for assistance with:
- Return authorization
- Damaged or defective items
- Shorted orders
We do accept returned product in its original packaging up to five days from the date of purchase. Damaged items and shorted orders must be reported to BuyItByTheCase within three business days of receipt. For faster processing time, quicker credit, and traceability, please contact Customer Service at 1-800-682-9738 for assistance with all returns. Our representative will provide a Return Goods Authorization (RGA) number to include on the returned package and an expected time for your package pickup.
Step 1: Call 1-800-682-9738 and provide the reason for your return, part number, and order number. Our customer care representative will validate that the item(s) you wish to return are eligible for return and issue an RGA.
Step 2: Write the RGA number provided by our customer representative on a label and attach the label to the package to be returned. If the package came from a third-party carrier, a return shipping label will be issued or a pickup scheduled for all returnable products. Place the return label over the original shipping label and reseal the box. (Please retain the tracking information from your return label for future reference).
Step 3: Return the package with the BuyItByTheCase issued RGA number and return label to the driver.
Some items cannot be returned to BuyItByTheCase. These include:
- Customized orders, such as custom made-to-order and fabricated items
- Extended inventory items
- Hazardous materials
- Goods shipped outside the continental United States
- Special orders, such as non-catalog items and volume purchases
- Merchandise not coming directly from BuyItByTheCase
- Warranty items
Warranty Disclaimer/Limitation of Liability
BuyItByTheCase does not provide any warranty for the goods it supplies, but shall pass through any transferable manufacturer’s standard warranties. BuyItByTheCase excludes and disclaims all other express and implied warranties, including, but not limited to, all implied warranties of merchantability fitness for a particular purpose. To the extent not prohibited by applicable law, in no event, whether in contract, warranty, indemnity, tort (including, but not limited to, negligence), strict liability or otherwise, shall BuyItByTheCase or its affiliates be liable for (a) Any incidental, indirect, punitive, special, consequential or similar damages, even if such damages were foreseeable or caused by BuyItByTheCase , (b) Any claim that properly is a claim against the manufacturer, or (c) Any amount exceeding the amount paid for goods that are subject of such claim(s). All claims must be brought within one year of accrual of cause of action.
MSDS/Safety Data Sheets
To help promote safety and comply with right-to-know legislation, manufacturers publish Material Safety Data Sheets (MSDS) for some of the products we sell. MSDS are now being called Safety Data Sheets (SDS), according to the federal Hazard Communication Standard. You can receive a MSDS by calling Customer Care at 1-800-682-9738 to request a copy.
Restocking and Cancellation Fees
Refused or cancelled Extended Inventory orders are subject to restocking fees and return freight charges. Cancellation fees may apply on quoted volume, customized, or noncatalog items.
Replacement Part Information
The term “replacement” is used for all items that are direct replacements for original equipment manufacturers’ (OEM) products. The replacement parts are not made by the original manufacturers but are instead replacement parts that are manufactured by other companies. The trademarks and/or trade names of the original equipment manufacturers are used only for identifying the original brand-name equipment.
Prices published on this website are good August 24, 2014, through April 3, 2015, or until the website is updated. However, changes in market conditions, increases in delivery costs, and fluctuations in the commodity market may require us to adjust our prices on select items from time to time. In the event there is a price change, we will inform you of the adjusted price before you complete your order.
Local Codes and Permission
Because of different local requirements, it is the responsibility of the customer to understand and comply with all local building codes before installing any item identified as meeting code. It is the customer’s responsibility to obtain all necessary permissions for use of any logos, text, graphics or images on custom products BuyItByTheCase provides. BuyItByTheCase reserves the right to reject any custom orders at its discretion.
Mailing List Removal
To remove your name from our catalog or promotional mailing lists or if you receive duplicate catalogs, please call Customer Care at 1-800-682-9738 or email your request to use firstname.lastname@example.org.
In Case of Publication Errors
Our goal is to be error-free online and in our printed publications. If we discover any errors, we will correct them as soon as possible and inform you of the corrections before you complete your order.
Any dispute or claim relating in any way to your visit to BuyitBytheCase.com or to products or services sold or distributed by BuyitBytheCase.com or through BuyitBytheCase.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Coast Brothers at 6511 43rd St. North, Unit 1807, Pinellas Park, FL 33781.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Terms of Sale
All purchases shall be governed exclusively by the BuyItByTheCase Terms of Sale located at which are incorporated by reference into every purchase.